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Shipping & Returns Policy

Shipping Times

Orders usually ship within 1-2 business days of placement. You’ll be notified by email as soon as your order is placed and provided with a tracking number as soon as it ships. During times of higher volumes, like the holiday season, order processing can take 3-4 business days.

Shipping Options & Costs:

  • Free Standard Shipping on orders $100 or more (pre-tax)
  • Flat Rate Standard 3-5 business days: $10.00
  • Expedited 2-4 business days: $20.00

Note: 

  • Shipping costs are non-refundable
  • Inala is NOT responsible for undelivered packages. Please make a claim directly with the carrier for packages that have been lost or not delivered.
  • We can not accommodate shipping address changes after your order has been placed.
  • Once your order is placed it cannot be canceled or altered.

Returns and Refunds

Customer satisfaction is a top priority for us! If you aren’t happy with your product for any reason you can return it for a refund (less shipping & handling + $7 processing fee) within 60 days of your order ship date. The product MUST be physically received before your refund is processed. 

To request a refund, please email us at wegotyou@shopinala.com. Include your order # and a brief description of the reason for your return. 

Note:
  • Returns/refunds are less original shipping fees
  • Returns/refunds are subject to a $7 processing fee. This will be automatically deducted from your refund.
  • Inala does not provide pre-paid shipping labels for returning products. Return shipping costs are the responsibility of the customer.
  • We will apply your refund to the original form of payment. 
  • Merchandise/accessories items are considered FINAL SALE and are not eligible for return or refund.
  • Gift cards are FINAL SALE and can not be returned or refunded.
  • Inala is not responsible for the return postage or cost of insurance. 
  • Inala is not responsible for lost, stolen or undeliverable packages. Inala will aid customers who choose to file a claim with the carrier by supplying any documentation necessary to support that claim.
  • Items eligible for returns/refund must have been purchased directly from shopinala.com. Items purchased through another retailer must be returned/refunded directly with that retailer and according to their policy.

If you have any questions about a return, please contact us at wegotyou@shopinala.com.

Inala monitors returns and refunds for abuse and reserves the right to limit due to misuse of the policy like excessive refunds, empty bottles or fraud.

Inala’s Return/Refund policies are subject to change at any time. Please consult www.shopinala.com to confirm the policy at the time of your purchase.

Damaged Product

Damaged goods? No problem! We will replace any products damaged during shipping. Contact us at WeGotYou@shopinala.com with picture documentation and description and we will respond with any further questions.

 

Updated: 11/1/2022